Other  local computer businesses

COMPUTER HOUSECALLS

Advertise low rates but supply inadequate, incompetent or incomplete service costing the end-user more in the long run for repeat call-backs

Lowest certified service rates available. Our work is done

right the first time and we have  many happy customers to prove it

No empty promises or hidden costs

Promise customers a set rate to get their business then add services on to their bill  later..

      No work done without customer's

expressed informed permission.

(I.E.  multiple, complete virus

scans and and computer clean =1 hr )

 Complete, itemized list of services,

parts and software on every invoice

   explaining any and all charges.

Customers kept well informed at each

phase of any extensive labour

Remote network access installed without customer knowledge or approval.  Do their customers really have privacy?  Are their systems really secure?   Are computer techs remotely creating more problems to create more work?

   Nothing installed without customer’s

fully expressed permission. 

Remote networking only used in other towns and

outlying areas; never in Canmore unless a

business  or home user expressly requests it and

even then, access to their computer

must be personally   granted by the

customer on each occasion.

Called and expected but often showing up late or not at all

 Often not avail right away or even the same day; bookings as far as a week ahead.  Solutions to only part of the problem often guaranteeing return visits.

.

   On time, every time or customer is notified

well in advance  of minor delays

Calls booked at mutually convenient time every time.  

Consistently reliable phone and e-mail support.

   Thorough-complete one-time-first time solutions: 

Latest up to date diagnostic and repair tools and

 techniques  

Skilled expert assistance available in

virtually every aspect of computing

from multi-media to advanced networking

1-2 weeks delivery turn-around due to poor organization and over-booking.

   Available when our customers are: 

We take calls 7 days a week from 8 AM-8 PM; we are

also available holidays. for emergencies 

Guaranteed turn-around within 48 hrs for most work.  

24 hour turn-around for business

emergencies is often available.

Many techs not certified or overseen.  Many things skipped or not completed properly causing need for return visits

Too many solutions for non-existing problems found.  Excessive programs installed that customer will never use causing slow computers

    All senior technicians must be certified.

“Once-right” break-fix solutions guaranteed

Customers treated impersonally as “just another number” Businesses not given any special priority.

 .  Turn-around within 48 hrs 

(unless additional out of stock hardware/software

required). 

Business support available anytime.  

Businesses receive top priority emergency service

and are often up and running again the same day. 

Otherwise, the regular turn-around time

for businesses is often within 24 hrs.

“Exclusive” or hidden identity not involved with the  community.  Non-certified techs taking "cash jobs" dishonestly  working on their own causing customer to "take what they get"; with no quality assurance.

   Grass roots owner born and raised

in the Bow Valley. 

Involved with numerous community events and

organizations.

 Involved with and preferred by local seniors

   Friendly, courteous, personalized care. 

Customers are treated with special care as valuable

people, not "just another number".

Extras and hidden costs are prevalent on most invoices

  Minimal travel time for out of town calls

Price adjustable to suit availability.  

No hidden charges ever.

Calls received "hot"  and personally

when at all possible. 

Minor problems often fixed over the phone for free.

Warranty Service

   Full replacement, no nonsense warranty

 on all hardware. 

Replacement often within 2-3 days

( unless additional, out of stock

hardware / software required)

   No price gauging ever!  All hardware prices

within a maximum of 15% of going retail prices. 

 Meet or beat software pricing policy in place

Sliding service rate scale in line with type of call

(I E personal or business)

Inadequate malware protection-2^nd rate antivirus software only which  creates  false residual call-back for “other” malware removal

Low virus scanning prices offered to attract customers but customer ends up paying 3 times the cost to have the job done right elsewhere

  Money back guaranteed, industry leading 

anti-malware programs.

The best security installed once-right. 

Guaranteed COMPLETE virus and program

cleaning combined with the best

industry leading protection.