We Come to You. It's What We Do
Customer Feedback
Here is what a few of our
satisfied customers say about our service:
Thank you for your prompt and efficient service
call. The problem was small and took little time and
I was not charged for the call. As a senior, I
totally appreciated being able to get some help and
was pleasantly surprised that there was no charge.
Jean C.
In this day and age the service that Computer
HouseCalls provides is truly remarkable. Twice now
Daniel has been at my door in less than an hour when
I have called with problems with my *#^*& computer.
He explains things fully and when work is needed the
fees charged are very reasonable.
The last time I called he was at my door, spent
considerable time diagnosing my problem , gave me a
solution and waived any charges.
As I said -truly remarkable! Ian R., Canmore
"I have been using Computer HouseCalls for the last
5 years. CHC has helped with virus removal, wireless
Internet set-up, and complete system failure
recovery among other things. I have found
Daniel and the rest of the staff to be extremely
fast, professional and courteous and would highly
recommend Computer HouseCalls for your
business." J. Adams, Site Manager, Rescom Inc.
"I just wanted to let you know everything is working
great. Many thanks!" Andy T.,
Canmore
" I will definitely use and
recommend your services to anyone who will listen!"
B. G., Canmore
"I
am dumbfounded to say the least. It sure is great
to see quality, efficiency and value all in one
place these days. I was at my wits end with a
Microsoft Word problem. I called everyone I could
think of but no one seemed to have the answer.
Finally, I called another computer tech company in Canmore.
He came over quickly but spent 3 hours and didn't
fix the problem and he charged me almost 300 bucks
to boot! I was leery of calling another tech but I
had no choice since Microsoft would not help me!
That's when I decided to give Computer HouseCalls a
try. Daniel came right over within an hour. He had
10 pages of documentation on my problem and I was
encouraged to see that. He said that he was going
to systematically approach things so he could be
here for a while or it could be fixed quickly. I
was skeptical and began to brace myself for another
hefty bill but I calmly agreed and left him to it.
Well it was not 3 minutes after I left the room when
he called me back again stating the problem was
fixed!! I was speechless. He then proceeded to
prove it to me several ways. I am thankful to say
the least. Well if that wasn't enough, he then
asked me if I had any other problems and as I rhymed
them off he began fixing them for me 1 by 1. Now
that's going the extra mile!
Thanks a bunch to all
the fine folk at Computer HouseCalls. You got my
vote!" George B, Canmore
"I had an excellent experience with Computer
HouseCalls. I called on a holiday expecting
to get a machine. When the technician
(Daniel) answered I was really surprised
when he told me he could be at my house in
two hour’s time. I told him I was at work
but could he come next day at noon?
He did. ...my computer was really slow and I
needed quite a few things. He gave me an
estimate and we went ahead. He had my
machine ready in two day’s time. In
addition, he upgraded me from an old MS
Office Home to the new MS Office Business
version at a very
good price. This gave me the
PowerPoint program I really needed. He
later installed an 19 inch LCD wide-screen
monitor and a TV in card; installed
Norton security, blew the dust out of my
machine and added more RAM. I can now
download on line and watch TV at the same
time. I love to wait until the commercials
come, then cover them up with what I am
doing.
The Computer HouseCalls service was fast,
efficient and really good value for all the
work that I asked to be done. I did have a minor
issue later and I called Daniel about it.
He made a complimentary visit the same day
which helped and, two days later,
he again talked me through how to fix an
unrelated problem
over the phone (no charge again too) . This
was all I needed to continue doing the many
things I like to do on my PC.
I was pleased also when Don, the Computer
HouseCalls MAC technician came and picked up
my really old MAC. He was able to transfer
my data to an i MAC I had inherited. He
asked me what I wanted to do with my IMAC
and I said I would like a color HyperCard
program. And I needed a new printer. He also
had to get me a mouse and a keypad as my old
ones would not work with the new MAC.
Don returned in good time with my working
MAC (with which I am really pleased) and the
bill (which was much lower than I expected).
The iridescent blue is neat! He is going to
obtain a
Super Card
for me and find me a color inkjet printer
which is both MAC and PC compatible. I
wanted this ability as it allows me much
more choice with my printers should one or
another fail. I also appreciate this as I am
a senior and don’t want to order products on
line.
All in all, I am really pleased with the
prompt service and good attention I received
with Computer HouseCalls. I will call them
in the future when I need help with my
computer." Pat L., Canmore
"...thank you also for your very prompt and
attentive service. I appreciate the additional
effort this morning too, and will be sure to
recommend you to anyone I can. J H., Canmore
"I am really impressed with the
service from Computer HouseCalls. They are on the top
of my list." J. W., Banff
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"Our hard
drive crashed and we had foolishly not backed up
most of our files. Most stressful was the loss of
pictures of our granddaughter and of the graduation
of one of our daughters. A call to Computer
HouseCalls resulted in Daniel coming to our house
within a couple of hours. After a quick diagnosis he
took the computer with him and two days later he
returned it with a new hard drive as well as
upgrades such as a DVD drive and more RAM. But most
important, he was able to retrieve ALL the files
from the damaged hard drive including the very
important pictures! We are most grateful for
the fast, efficient and fairly-priced service. We
will definitely rely on Computer HouseCalls
if/when we have computer problems again." Diana &
Eric T., Canmore.
"I was so happy with the other
visits that I built a new computer with Computer
HouseCalls. The new system was everything I had
hoped it would be and way more than I expected.
It was worth every cent paid. Thanks again. George
B, Canmore
"Like many people, I have a good
understanding of computers, but had a few things not
working on mine that were driving me crazy. I got in
contact with Daniel right away over the email and he
helped me master all the multimedia functions that
seemed to be beyond my grasp. Now it is functioning
better than ever and it is all thanks to the super
helpful and knowledgeable crew of CHC. I would not
hesitate to recommend them to any of my friends, or
yours! Thank you all so very much :) " Alex,
Canmore.
"We do not hesitate
to recommend Computer HouseCalls to help you
with any computer problems! In the past year,
we have had Daniel come to our home three
times: He was prompt in responding to our
request and quick with his assessments. He
was also clear in explanations as to what he
would do and the time and cost it would take to
do it. The personalized service relieved us of
the extra time and expense of having to drive to
Calgary. By coming to our home, Daniel was
better able to see what our computer needs
were". D and D Cuts, Canmore
"Thanks for all your help and advice Daniel, my
computer is working better than ever!" Charlene,
Welcome Wagon,
Canmore
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"We
had a dead machine. You know, one of those you buy
in a computer store that never lasts. Daniel came
over to investigate promptly as promised. He took
one look at the machine and seemed to have a good
idea what the problem was. He offered to do some
extensive testing on the hardware but also gave us
an option to upgrade it at a very low cost at the
same time to save labor cost on diagnostics and
repair. We had owned the computer for quite some
time so reconsidered the offer seriously. We
eventually took him up on it and haven't looked back
since. Our old, slow jalopy of a computer is now a
fast new sports car that goes from boot up to
Windows in just a few seconds! Thanks for the offer
Daniel. You made our computing life a lot more
enjoyable." J. Bell and O. Schell, Canmore
"Thank you for your kind and careful attention my
little old laptop Daniel". I never expected
you would do so much for so little. I 'm sure
you put many hours into the work you did for me.
Yet you only charged me for 2. You were
there for me and at a time when finances were tight.
I will most certainly be recommending you to all I
know who need an honest technician who is REALLY out
there to help people-not just to make money."
Anne, Canmore
"Well, needless to say, Daniel was the man we needed
when we needed him. We had a number of
issues and he fixed them all one by one with no
difficulty whatsoever. Reasonable rates and very
honest and thorough to say the absolute least.
Computer HouseCalls surprised us and we will be
recommending them to all our friends who have a
computer problem in the future." Claude and
Kristina Gignac., Canmore
"We
had 2 computers down; 1 of them with a very
malicious virus infection. Computer HouseCalls
did the research, arrived when expected and had us
back to normal and virus free in only a few hours.
They even gave us free upgrade advice-which of
course we took." Robert and
Marie, Canmore, AB.
"I managed to really
wreck the Windows display on my daughter's
computer. It was HUGE and the mouse had disappeared
into oblivion. We had an old and slow system and
were considering an upgrade anyway and decided to do
so at this time because the price was unbeatable.
Computer HouseCalls came over to check out our
problem. We weren't really too worried about losing
our data but they scanned and found a virus and
deleted it. Our system files were really corrupt.
They saved our files and our fixed our Windows
system and gave us the much needed upgrade for a
very small price. All is well now. Whew! Thanks
you guys!" Susan B. and family, Banff, AB
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"I
had a system that just didn't want to work. I was
having one problem after another-system hangs, blue
screens-you name it. Daniel at CHC came over to
investigate. We ended up replacing the motherboard
and I decided to upgrade everything else in the
process. His rates were the best value (we shopped around)
and the work was top notch; not to mention the
service and reliability; very conscientious and
considerate! They didn't even charge us for some of
the visits. Thanks HouseCalls. We have a new, very
reliable system with all of the latest and best
features now and we are very happy. But most of all
thank you for your patience and perseverance! A
job well done." Eric, Gilles, Jackie and family, Canmore, AB.
"I
had expectations for much less! You guys went far
above and beyond the call of duty! I know I paid
far less than I would have paid too!" Thank you
Computer House Calls!" J. Paulette, Chairman,
Deerfield Estates .
"My
old computer was toast-literally. I never thought
I'd ever see it up and running again! I know there
was a lot of time spent repairing that old wreck. I
tried to pay you people more but you wouldn't take
it! I was so impressed that I later bought a brand
new computer and gave my perfectly good old one to
charity." Melanie H., Office Assistant ,
local business client.
"We
tried many other tech services and got burned. We
didn't know who to trust. Computer House Calls was
referred to us by a mutual friend. THAT was
the best decision we've made since we bought our
computer!" Prompt and very efficient and the price
was only a fraction of what we thought it would be!
A huge thank you to everyone at Computer House
Calls!" Brian & Diane D. ,
local Banff clients.
"My
computer crashed and I thought I lost everything.
Computer HouseCalls found a virus and deleted it.
But they didn't stop there! They installed the
latest free anti-virus software and the best free internet
protection on the market and charged me nothing! I
have all my documents back and I am safe and sound
now. Thank you for more way than I bargained for!
I wish all companies I deal with were as thorough
and efficient as yours." Pat E., Office Manager.
"I was
in a financial quandary but I needed my Windows 98
working for my new job. I was missing
important system files so I phoned the folks at
Computer HouseCalls. They sent the files to me in
e-mail and even dropped in to see if I had
everything working and to give me some good tutelage
on my Office 97-free! I never expected any of
these things but I am truly grateful. Thank
you for helping me at a time when I couldn't afford
it Daniel. I know who to call next time."
Raymond P., local client
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Our
current customer satisfaction rate is 